Privacy Policy

Last updated: 12 September 2026

This Privacy Policy explains how Jackdesk ("we", "our", or "us") collects, uses, stores, and protects user data when you use our software-as-a-service platform and our mobile applications ("Service").

Information We Collect

We collect the minimum information necessary to provide our Service:

• Account information such as name, email address and mobile number
• Email metadata and message content, only when explicitly authorized
• Technical data such as IP address, browser type, and timestamps

Use of Google User Data

Our Service integrates with Google services (such as Gmail) using Google OAuth. When you grant access, we may access Gmail data strictly for the purpose of providing the features you have enabled.

We do not use Google user data for advertising, profiling, or any purpose unrelated to the core functionality of our Service.

The Jackdesk Android App

The Android app is a work tool for agents handling their organisation's customer conversations. It handles the following on your device:

• Customer conversations — messages, attachments, photos and documents belonging to your organisation's WhatsApp, Gmail, SMS and web chat accounts, so that you can read and reply to them.
• Microphone — used only while you record a voice note or take a WhatsApp call. Audio is not recorded at any other time, and nothing is captured in the background.
• Notifications and a device token — a Firebase Cloud Messaging token identifies your device so new messages and incoming calls can reach it. It is removed when you sign out.
• Files you choose — only the files you explicitly pick to send. Downloaded attachments are kept in the app's temporary cache, which the operating system is free to reclaim.

All of this travels over encrypted connections (HTTPS/TLS). The app shows no advertising, and no data is used for advertising or profiling.

Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and secure infrastructure.

Data Sharing

We do not sell or rent your personal data. Data is shared only:

• With your explicit consent
• To comply with legal obligations
• With trusted service providers under strict confidentiality agreements

Data Retention

We retain user data only for as long as necessary to provide the Service or as required by law. You may request deletion of your data at any time.

User Control and Deletion

You can revoke Google account access at any time through your Google Account security settings. Upon revocation, our access to your Google data stops.

To request deletion of your account and its associated data, email us at the address below from the address registered on the account. We will confirm and action the request.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: kjagasabarivel@gmail.com